1. Commitment to Privacy
Your privacy is important to Neo's Suntec. This Policy explains how we collects, uses, discloses, transfers and stores your information.
By using this Site or providing your personal information to us through available communication means, you consent to the terms of this Policy, particularly, to our collecting and processing of personal information for the purposes set out below.
2. Scope of Application
This Policy applies to Neo's Suntec and the Neo's Suntec Website (https://www.neosuntec.com.sg), and the e-mail, telephone and in-person communications between you and our employees and representatives, including those liaising with you via our Customer Service Officers at our showrooms. This Policy does not apply to the links of other companies’ or organisations’ websites to which this Site links, or to their communications and handling of your information that you provide to them. You will need to make your own independent judgment regarding your interaction with them.
This Policy shall similarly apply to all social media websites operated by Neo's Suntec.
3. Non-Personal Information
In general, you can visit this Site without telling us who you are or revealing any information about yourself. However, we may automatically (i.e. not by registration) collect information that is not personally identifiable to help us provide better customer service. Our service automatically gathers certain information such as the numbers and frequency of visitors to the Site, but we do so in ways that do not identify the visitors. This information is aggregated to measure the number of visits, average time spent on the Site and how much of the Site you use, so that we can improve our Site. We do not review information on individuals themselves. In this respect, Neo's Suntec uses a technology nicknamed “cookies” that indicates how and when pages in the Site are visited, and by how many people. A cookie is an element of data that a website can send to your browser, which may then be stored on your system but does not collect personally identifiable information. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also set your browser to turn off cookies. If you do so, however, some areas of this Site may not function properly.
4. Personal Information
Personal information can be defined as any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an e-mail address or other contact information.
Neo's Suntec sometimes collects personal information from its customers while conducting business activities or providing requested services to its customers. On this Site, personal information is collected predominantly through the various contact/inquiry forms that are completed by this Site's visitors or customers.
You may be asked to provide your personal information anytime you are in contact with Neo's Suntec or its affiliates which may share your personal information with one another and use it consistent with this Policy and with applicable laws. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.
When you provide us with personal information, we use the information to respond to and confirm your inquiry, and may keep a record of the inquiry for the same purposes. In addition, to support our customer relationship, we may store and process personal information and share it with our worldwide subsidiaries and affiliates to better understand your needs and how we can improve our products and services. Neo's Suntec does not use or disclose information gathered from individual visits to the Site or information that you may give us to any third parties for intention to sell, rent or otherwise market your personal information.
At times Neo's Suntec may conduct online surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will do our utmost to let you know how we will use the information collected from you. This Site may provide contests, sweepstakes or other promotions that may ask you to enter your personal information. We will use the information you provide for the purpose of conducting the promotion, like providing customer support or contacting you if you are a winner.
We may at times share personal information with third party service providers who perform or assist us with, for example, information processing, managing and enhancing customer data, providing customer service including delivery and repair, assessing your interest in our products and services, organising contests, sweepstakes or other promotions, and conducting customer research or satisfaction surveys. These third party service providers are obliged to protect your information and may be located wherever we operate.
It may be necessary by law, legal proceeding and/or requests from government authorities or regulators within or outside your country of residence, for us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or in the interest of the public, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or other users.
Additionally, in the event of a merger, reorganisation or sale we may transfer any and all personal information we collect to the relevant third party.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required for legal or business purposes.
9. Access & Correction
You may contact us to request access or to correct your personal information. We may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
Children without the consent of their parent or guardian should not submit personal Information to us via this Site or other means. While few, if any, of the materials of the Sites are directed towards children, we encourage all parents or guardians to instruct their children in the safe and responsible use of their personal information while using the Internet.
11. Questions or Comments
For queries relating to your personal information, please contact our Data Protection officer at email@example.com